FROM ITIL® V3 TO ITIL® 4

Get started on your transition by learning more about the recommended path to ITIL® 4.

ITIL® 4 CERTIFICATION SCHEMA

Learn how to become a Certified ITIL® 4 Professional.

WHAT IS ITIL® 4

Learn all about a framework of best practices for delivering IT services and co-creating value for the organisation.

Featured Courses

ITIL® 4 Foundation Certification

 Duration: 2 days

 Locations:

Montreal |Toronto | Ottawa | Paris | Online

 

Choose how you want to learn: 
  • Onsite – Client Location
  • Onsite – IT Chapter Offices 
  • Online – Instructor Led

ITIL® 4 Managing Professional Transition

Duration: 4 days

Locations:

Montreal | Toronto | Online

New Course

Choose how you want to learn:
  • Onsite – Client Location
  • Onsite – IT Chapter Offices 
  • Online – Instructor Led

ITIL® 4 Specialist – Create, Deliver and Support

Duration: 3 days

Locations:

Montreal | Toronto | Online

New Course

Choose how you want to learn:
  • Onsite – Client Location
  • Onsite – IT Chapter Offices 
  • Online – Instructor Led

what you will learn

ITIL® best practices

ITIL® 4 Vocabulary

ITIL® 4 Guiding Principles

A Holistic Approach

Value Co-Creation

HOW YOU WILL LEARN

ON SITE - CLIENT LOCATION

Classroom instructor-led courses at client premises.

ON SITE - IT CHAPTER OFFICES

Classroom instructor-led courses at the IT Chapter offices.

ONLINE - INSTRUCTOR LED

Virtual classroom, real time instructor-led courses from any location.

ONLINE - SELF LEARNING

Learn at your own pace with our online self learning option.

GUIDED LEARNING

Combination of formats for self-paced learning and instructor’s guidance when needed.

WHY CHOOSE IT CHAPTER FOR ITIL® TRAINING?

  • We have been offering ITIL® training for 10 years
  • We are the first strategic partners of Axelos in Canada
  • Our team of trainers are all world-class recognized ITSM industry practitioners
  • Accredited Training Organization (ATO) by PEOPLECERT
  • Offices in Montréal, Québec, Ottawa, Toronto and Paris
  • We teach in French and English
  • Various delivery methods for a great experience

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LOCATIONS IN CANADA | FRANCE

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YEARS OF EXPERIENCE

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CLASSES COMPLETED

IT CHAPTER ENSURES THAT ORGANISATIONS SUCCEED THROUGH PERIODS OF INNOVATION AND TRANSFORMATION

With our insights, we help each IT Service Provider deliver value to the Business.

 

Find out more about our ITSM services:

We provide a wide range of certifications related to ITSM, including ITIL®, DevOps, Lean IT™, ITAM, COBIT®, VeriSM™, TIPA®, and others.  Acquiring new ITSM knowledge can be your competitive advantage.

Learn more:

ITIL® 4 Training
Other ITSM Training

Through our knowledge we aim to develop a strong partnership to put our expertise at your service.

  • Process Assessments, ITSM road mapping, ITSM frameworks
  • ITSM Tools Implementation and improvement (Service Now, BMC Remedy, EasyVista, Micro Focus SMAX)
  • IT Processes Engineering and Improvement
  • Service Desks and Service catalogues
  • ITAM (IT Asset Management)
  • DevOps, Agile
  • Solution Architecture, Ops delivery and support

For more information : CONTACT US 

Our out-tasking services can be a key element in the success of your ITSM projects. We can provide you with assistance and experts with specific set of skills to help you achieve your goals. For more information : CONTACT US 

Our INSTRUCTORS

    Our team is among the things that make us different. Two ITIL® and ITSM practices experts founded IT Chapter in 2003. Today, consultants and accredited trainers as qualified are part of it. We promote and teach in various industries, countries, and organisations of all sizes. IT Chapter’s new focus is to update your ITIL® knowledge and share our hands on practical experience.

Svetlana Sidenko

ITSM, BRM & IT Governance Executive Consultant, and Process Architect.
Specializes in ITSM Governance

ITIL® 4, ITIL® Expert, CGEIT®, VeriSM™, CBRM®, PMP®, CobiT®5, TIPA Lead Assessor, CPDE®, PRINCE2® Practitioner, Change Management Registered Practitioner.

Service Desk, Service Catalog, Change Management, Continual Improvement, Reporting & Balanced Scorecard, Service Now, BMC, HPSM

ITIL® 3 and 4 , BRMP®, CobiT®, ISO 20000, TIPA®, PMP®, Certified Process Design Engineer®

25 years of experience in Management, including 20 years in IT. Part – Time  Business Technology Professor in John Molson School of Business

Olivier Abécassis

Computer Engineer and Process Engineer, BRM Consultant and ITSM Consultant.
Specializes in ITSM
Automation and Security

ITIL® 4, ITIL® Expert, Six Sigma Black Belt, VeriSM™, CBRM®, PMP®, CobiT®5 , TIPA Assessor, CPDE®, PRINCE2® Practitioner, LeanIT®, RESILIA®, ISO 27001, ITAM

Service Desk, Service Catalog, Change @ Release Management, ITAM, ITSM
tools selection, Service Now, BMC, HPSM, Easy Vista, Cyber Security

ITIL® 3 and 4, BRMP®, ISO 20000, LeanIT®, ITAM, PMP®, Certified Process Design Engineer®, RESILIA®

25 years of experience in IT, including 15 years in Management and Consulting

Jak Marion

Senior ITSM Consultant
and Process Architect Specializes in ITSM
and IT Operations


ITIL® 4, ITIL® Expert, BRMP®, ISO/IEC 20000 Consultant

Service Desk, Service Catalog, ITSM Governance, Service Operation, Service Transition, Change Management, Continual Improvement, Reporting & Balanced Scorecard, Service Now, BMC, HPSM

ITIL® 3 and 4

25 years of experience in Management/ IT/Consulting.

Jean Claude Vivien
ITSM Consultant, ITSM Tools Architect, and Process Architect
Specializes in ITSM Tools Architecture and Process Design

ITIL® 4, ITIL® Expert, DevOps, LeanIT, VeriSM™

Service Desk, Service Catalog, Service Request, Change Management, Release Management, HP Service Manager

ITIL® 3 and 4

25 years of experience in Management/ IT/Consulting in large-scale enterprises.

Expertise on Technology Architecture with hands-on experience on Cloud  Solutions integration

Xolani Ngwenya
Lead in ITSM Process Architecture, Design and Implementation. Specializes IT Process & Governance
 
ITIL® 4, ITIL® Expert,  CobiT®5 , TIPA Assessor
Service Desk, Service Catalog, CMDB, Incident, Change & Release Management, ITSM tools selection, ServiceNow, Leading Global ITSM teams

 ITIL® 3 and 4

 

Over 15 years of experience in Management/ IT/Leading ITSM Teams

Testimonials

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