ITIL® 4 Awareness – 1 day Workshop

ITIL4
  • 0 étudiant
  • 22 lessons
  • 0 quizzes
  • 1 day duration
0 étudiant

ITIL® 4 Awareness with IT Chapter is a one-day on-site at the client location or online instructor-led workshop. Its goal is to help participants understand the key concepts of ITIL® 4 service management framework. In addition, it helps participants understand and relate ITIL® best practices to their own work environment.

DurationFormats OfferedPricing
1 dayOn-site at the client location

Online instructor-led workshop
Inquire for Group Pricing

Target Audience

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4 .

Learning objectives

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities.

 

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