ITIL® 4 Foundation – 2 day Course

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ITIL4
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  • 24 lessons
  • 0 quizzes
  • 2 day duration
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The ITIL® 4 Foundation course with IT Chapter is a 2-days on-site at IT Chapter offices or online instructor-led option. It’s based on the exam specifications provided by AXELOS for the ITIL® 4 Foundation certification. In addition, we deliver a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment.

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4 .

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities

Anyone who takes an ITIL® certification exam is entitled to one year’s free subscription to My ITIL®. The subscription is intended to support a candidate beyond their certification.

  • 40 multiple choice questions
  • 60 minutes duration
  • English Online or Paper-based Exam
  • Closed book, pass grade 65%

**If English is not your native language you will be awarded 25% extra time.


Download Course Syllabus (EN) Download Course Syllabus (FR)

 

 

CHOOSE YOUR COURSE AND LOCATION 

HOWWHENWHERECOURSE FEELANGUAGE 

Online - Self Learning
-Anywhere$450FrenchAdd to Cart

On site - Montreal
Sept. 9-10IT Chapter Office - Montreal$1550FrenchAdd to Cart

Online - Instructor Led
Sept. 9-10Anywhere$1550FrenchAdd to Cart

On site - Paris
Sept. 12-13IT Chapter Office - Paris$1550FrenchAdd to Cart

Online - Instructor Led
Sept. 12-13Anywhere$1550FrenchAdd to Cart

On site - Paris
Sept. 12-13IT Chapter Office - Montreal$1550EnglishAdd to Cart

Online - Instructor Led
Sept. 12-13Anywhere$1550EnglishAdd to Cart

On site - Paris
Sept. 26-27IT Chapter Office - Paris$1550FrenchAdd to Cart

Online - Instructor Led
Sept. 26-27Anywhere$1550FrenchAdd to Cart
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$1,550.00