ITIL® 4 Specialist – Create, Deliver and Support – 3 day Course (Online – English)

ITIL® 4 Specialist – Create, Deliver and Support – 3 day Course (Online – English)

$1,950.00

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL® 4 Managing Professional (MP) designation. This 3-day course covers the core service management activities and expands beyond the current scope of ITIL® v3 to cover the ‘creation’ of services.

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Description

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL® 4 Managing Professional (MP) designation. This 3-day course covers the core service management activities and expands beyond the current scope of ITIL® v3 to cover the ‘creation’ of services.

Target Audience

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL® 4 Managing Professional (MP) designation.

Roles include:

  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • DevOps Directors/Managers
  • Etc.

Learning Objectives

The course covers the ITIL® 4 practices needed to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model

Some of the things you will learn include:

  • How to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • How to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Prerequisites

You are required to have successfully attained your ITIL® 4 Foundation certificate. We will get in touch with you for a copy of your certificate before you are admitted into the course. Need to complete the ITIL® 4 Foundation certification course?

Certification Exam

  • 90 minutes duration
  • 40 multiple choice questions
  • Pass mark is 70%
  • Examination can be online or paper-based

**If English is not your native language you will be awarded 25% extra time.